Worldwide Delivery
COVID19 UPDATE
We continue to deliver globally. All goods are packed and shipped from Hong Kong via our trackable partners who maintain the highest standards of hygiene and operate in line with guidance from the WHO and local authorities. Shipping time could be longer than usual.
FREE SHIPPING
Your delivery options
Shipping is FREE.
Orders are dispatched within 2 days and are usually delivered within 3-7 working days depending on the delivery option you have chosen. Delivery times are not guaranteed and should be used as an approximation only.
Due to international trading agreements and local customs restrictions, we may be unable to ship certain items to your location. We'll let you know if this is the case once you proceed to purchase.
How to track your order
Once your order has been dispatched, you receive a shipping notification including your tracking number. If you do not receive one, please email orders@debayn.com.
Taxes and duties
Taxes and duties are included and calculated according to your shipping destination. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs. Estimated taxes and duties may be mentioned at checkout for your reference.
PO boxes
We are unable to deliver to PO boxes or forwarding addresses at this time.
30-day Free Return
Try your new Debayn on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund. We accept exchanges and refunds on all our pieces within 30-days from the date you received your order.
How do I return
As soon as you’ve decided you’d like to return, let us know. You have 30 days from the date you received your order to follow the below steps:
- Visit our returns center here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
The shipping cost incurred for returning item(s) to us for an exchange or a refund are covered by us.
Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items.
Debayn cannot be held liable for the loss of garments being returned. We recommend to keep a record of the tracking details.
How long does it take
We endeavour to process returns as quickly as possible. If you are initiating a return, we do our best to reply with your Returns Authorisation (RA) number within 48 hours.
If you're exchanging, we will send your new item, and email you a new tracking number within 2 to 5 business days
If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 2 to 5 business days.